Welcome to Jefferson
County, TN 9-1-1
Serving Jefferson County, TN,Fire, Police, and Ambulance:
Dandridge, Jefferson City, White Pine, Baneberry, New Market, Chestnut Hill, Parrotts Chapel, Piedmont, Strawberry Plains, and Talbott
We are the primary emergency answering point for all communities within Jefferson County, Tennessee.
Jefferson County 9-1-1 Emergency Communications provides emergency and administrative support for approximately 55,000 county residents. Through the latest technologies and a highly trained staff, we exceed the expectations of our community in their critical time of need.
Jefferson County is a vibrant, rural farming community with a hometown feel. The county lies in the foothills of the Great Smoky Mountains with 275 square miles of land. The French Broad River flows to the south and Cherokee Lake is in the northern part of the county.
We employ dedicated Emergency Communications Specialists who answer 130,000+ annual calls for service from residents and visitors in Jefferson County. 9-1-1 also dispatches responders for all public safety response disciplines – Law Enforcement, Fire, and EMS agencies within Jefferson County.
Call 9-1-1 only in emergency situations.
This means any situation that requires immediate assistance from the police/sheriff, fire department, or ambulance. If you are not sure a situation is an emergency, call 9-1-1 anyway. The 9-1-1 call taker will determine if you need emergency assistance.
Non-Emergency Dispatch: 865-475-6855
Do not call 9-1-1 for:
- Your Pet
- General Information
- Directory Assistance
- Traffic Tickets
- Power Outage
- Weather Reports
- Road Conditions
- Any Prank – punishable by law
If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there is not an emergency.
Calling 9-1-1
The Dispatcher Answers and Asks Questions
When you are connected to 9-1-1, the Emergency Communications Specialist follows an international standard set of questions. If the caller is requesting an ambulance or the fire department, protocols are based on a system that is used by many centers worldwide.
- What is the address of the emergency?
- What is the phone number you are calling from?
- Okay, tell me exactly what happened.
- What is your name and address?
The call taker will relay instructions in life-threatening situations, such as how to perform CPR or how to control bleeding.
Do These Questions Delay the Help You Need?
No. These important questions establish the kind of response to send. Often police and/or fire/EMS department personnel are dispatched after obtaining the location and problem. The call taker will continue to ask questions or provide instructions while the responders are on the way.
National Emergency Number Association 9-1-1 Tips
Texting should only be used when you are unable to make a voice call to 9-1-1. Texting to 9-1-1 is available in Jefferson County, TN. The goal is to provide texting to 9-1-1 capability to the residents who are deaf, hard of hearing or have a speech disability, and for others who need to use text in emergency situations. Text to 9-1-1 service is funded by an existing fee that is included in your phone service fees.
